Grievance Redressal
Version 2026-10-22.6 · Last updated 22 October 2026
Under section 13 of the Digital Personal Data Protection Act, 2023, you can raise a grievance about how we, The Send Labs, a unit of Homeasy Automation Private Limited, handle your personal data, and about any of your rights as a Data Principal.
Grievance Officer
Vishwjeet N, Senior Manager The Send Labs, a unit of Homeasy Automation Private Limited, B-Hub, 5th Floor, Mauryalok Complex, Patna 800001, Bihar, India Email: [email protected] · Phone and WhatsApp: +91 91173 79099
How to raise a grievance
Write to the Grievance Officer with:
- your name, and the email address of your The Send Labs account (if you have one);
- what your grievance or request is about (for example access, correction, erasure, withdrawal of consent, nomination, or a concern about how we used your data);
- any details that help us find the data concerned.
We may ask you to confirm your identity before acting on a request about an account, so that we never disclose or delete someone else's data.
What happens next
| Step | Time |
|---|---|
| We acknowledge your grievance | Within 2 working days |
| We resolve it and tell you the outcome | Within 30 days |
If we cannot resolve it within 30 days, we will tell you why and when you can expect an answer.
If you are not satisfied
After you have used this process, you may complain to the Data Protection Board of India under section 13(3) of the DPDP Act.
Other ways to exercise your rights
Signed-in users can download, correct and delete their data themselves under Account. See our Privacy Notice.